Maintenance & Care

Maintenance & Care

We have you covered.

We know how vital it is to keep your costs down and production running smoothly. Which is why we provide all our customers with the option to have a responsive and reliable support service.

Our field engineers do not just have expertise in mechanical and software maintenance, they have all the required electrical skills to compliment this as well as experience in servicing, preventative maintenance, and reactive maintenance tasks.

You have our full support.

No matter your requirements our dedicated team are on hand to help your company stay on track, with just one call to our technical team, you can get support, order a spare part, or arrange for your machine to be serviced by one of our experienced in-house engineers.

Get the help you need, when you need it.

Available quickly and easily our dedicated telephone support service is here to give you peace of mind and keep your production running smoothly. We are only a phone call away to provide you with an unlimited amount of support. This can be for help with trouble shooting, diagnostics, advice, or to simply book a service.

Keep costs low

Take the preventative steps you need in finding a solution before issues become a problem. We understand that one solution does not fit all, that is why we tailor make our service packages around your production needs. We can offer service and inspection solutions, as well as discounted replacement parts. Keeping your costs low is important to us which is why we will work with you to support you to reduce your costs before a problem arises or should a problem occur. With inspections, machine cleans, diagnostics, telephone support from our trained in house technical team and remote desktop help, you are sure to find something to support your production to keep it running as smoothly as possible. No matter what you choose we will always provide you with our priority support.

You can count on us

With our service plan we inspect, report, and grade any issues to help prevent them from causing a future breakdown. We use a traffic light system to grade any issues on the service and can provide a post service report with more detail about different areas of the machine. This can help us plan preventative repairs as soon as required or at the next service. We also extract copies of vital data files and safely store them at our site should a software issue occur at any point.

For a quotation on your Service Plan, please contact Matthew@Partwell.com

Service plan benefits

Cutting boards

Are you getting the most out of your boards? Let us tell you how a few things can make world of difference.

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What people say

"It’s so refreshing to work with a responsive supplier genuinely interested to help us.”

“It wasn’t intended at first, but the enthusiastic ideas we got from the Partwell team helped develop our key product."

"Partwell bent over backwards to get us out of a hole"

"We have been working with Partwell since 2009 and use them to manufacture a range of bespoke plastic parts for us. It’s reassuring to know that there is a supplier as committed to quality as we are, that we can trust with our customers"

"As designers of educational products, it is important to us we have a plastics supplier to work with on the specification to ensure best value for the end user"

"The service I’ve received from Partwell has been second to none, very reliable, respond to my questions almost immediately. Always distribute on time, and supply a great product"

"Quotes are provided quickly, prices competitive, quality excellent & deliveries on time. I wish more of my suppliers were as helpful and efficient"