Terms of use

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with partwell.com.

The terms and conditions detailed below apply to our web site sales.

Pricing

All prices are in £ sterling and inclusive of VAT and inclusive of packaging and delivery charges to any address in UK. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Please note in advance that for UK orders there is a minimum £50.00 nett order value and of free of charge carriage on orders over £500 nett (excluding capital equipment). 

For export orders (outside of the UK) there is a minimum order value of £150.00 nett and an export surcharge of £25.00 is applicable.

Foreign Customers / Export Orders

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply for export. Please telephone or e-mail your order (+44 (0)1254 671875 or infopartwell.com) and we will do our best to assist.

Payment

You may pay by any major credit card or debit card if ordering by telephone, or by cheque or UK postal order if ordering by post. Please do not send money (notes) in the post. If you choose to pay by credit/debit card, we will only charge your card prior to despatch of goods. If you choose to pay by cheque, your cheque will not be cashed before five working days prior to despatch of goods.

Product Availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Partwell Group to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product Images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Accepting orders and security

When you place an order, either by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will e-mail you as soon as we can to let you know.

When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.  We promptly manufacture and despatch orders, if you wish to cancel an order or make an ammendment please do so upon receipt of your e-mail order confirmation within the hour.  Call the sales office on +44 (0) 1254 671875).

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions.  If we decline your offer on security grounds we may contact you to seek an alternative payment method or to advise you to visit one of our stores.

Delivery

Except where specifically stated, prices are inclusive of delivery to mainland UK only. We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by Email, letter or telephone for onward shipping costs to other locations.

Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8-30am and 5-30pm.

All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Transit Damage

All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible

Claims / Replacements

Claims in respect of defects or errors in quality, description or quantity must be made within 5 days of delivery; backed up by hard copy fax or written notice in the post.  In the absence of such claim the goods shall be deemed to have been delivered and accepted by the buyer complete and satisfactorily.

Claims / Returns

Claims in respect of incorrectly ordered goods by the customer must be made within 14 days of delivery; and backed up b hard copy fax or written notice in the post.  Once the incorrect goods have been returned to Partwell by the customer, a 25% re-handling charge will be applied and any requested arrangements for replacement goods will be completed.  In the absence of such claim the goods shall be deemed to have been delivered and accepted by the buyer complete and satisfactorily.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover the Partwell Group web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

partwell.com is a trading name of the Partwell group of companies, Partwell Cutting Technology Limited and Partwell Special Steels Limited. Head Office: Bridge Works, Stanley Street, Blackburn, Lancashire, United Kingdom BB1 3BW

We do not guarantee that this web site will be compatible with all customers' computers.

Copyright

Partwell Group owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and  non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.