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FAQ

What are the different payment options available?

Payment can be made using most major credit cards, including MasterCard and VISA and VISA Electron.  Alternatively payment can be made by cheque made payable to Partwell, however payments by cheque will have longer delivery lead times.

How long until I receive delivery of ordered products?

Orders are dispatched by carrier usually within 3-5 days of payment, however orders paid by cheque may take 7-10 days.

Do you export goods?

Yes, please feel free to order through this website.

What would the shipping costs be to export?

All export shipping costs are confirmed upon receipt of order, as it is dependent upon country, type of goods, size and weight of the despatch load.

Can I arrange for my courier company to collect the goods from your premises?

Yes, when we receive an order for export we will automatically contact you to discuss your preferred despatch method. Feel free to advise your nominated courier company and your account details and we will liaise directly with them to arrange collection from our premises.

How can I open an account with you?

An account can be opened only if you are a trading company and intend to make repeat orders, it can take up to a week for authorisation.  To open a trading account please download our credit application form, complete and fax back to +44 (0) 1254 674 823

What do I do if I have a query about a product or order received?

Please contact us by e-mail at info@­partwell.­com or on +44 (0) 1254 671875.